vacancies at OYUNA

Boutique Manager 

Overview
OYUNA is seeking a full-time Boutique Manager for a six-month fixed-term contract to lead our new pop-up boutique on Savile Row, opening late July 2025. This is a high-visibility role with direct impact on our B2C growth. The position has the potential to convert into a permanent role as we plan to open a flagship boutique in Marylebone in Q1 2026.

Job Purpose
To lead OYUNA’s boutique as a high-touch brand space — responsible for delivering strong daily sales, an exceptional customer experience, and meaningful, lasting relationships with our clients — both in-store and online. This role blends floor leadership, digital clienteling, 1:1 selling, and boutique-level business development to build our luxury community and grow our direct-to-consumer sales funnel.

Key Responsibilities

  • Boutique Operations & Sales Leadership
    Ensure the boutique operates smoothly, daily targets are consistently met or exceeded, and the Retail Associate is well-supported and engaged.
  • Customer Experience Excellence
    Deliver a highly personalised, values-led experience that drives repeat visits, confident purchasing, and strong referrals. Every interaction should reflect the depth and warmth of the OYUNA brand.
  • Digital Clienteling
    Actively engage with online enquiries and existing clients to replicate the boutique experience digitally — leading to strong conversion and loyalty.
  • Boutique-Led Business Development
    Proactively build relationships with concierges, personal shoppers, neighbouring boutiques, and relevant networks to attract new high-value clients.
  • Stock & Commercial Insights
    Maintain accurate, well-presented inventory. Provide clear, timely insights from the shop floor to inform merchandising and commercial strategy.
  • Brand Representation
    Embody the OYUNA brand — visually, tonally, and emotionally — in all client interactions, both offline and online.

Candidate Profile
We are looking for somebody who is aligned with our four core values:

  • We Care – We act with respect and responsibility — toward people, products, and our planet.
  • We Energise – We bring positivity, initiative, and momentum. We uplift others and create a culture of can-do.
  • We Get Things Done – Well – We take ownership, follow through, and deliver with care.
  • We Create – We embrace creativity, innovation and continuous improvement.

and somebody who:

  • has a growth mindset and is driven to achieve strong sales results — to realise both OYUNA’s ambitions and their own
  • brings a Black Book of relevant clients they can confidently convert into loyal OYUNA customers
  • possesses a refined aesthetic and cultural fluency, with a natural affinity for high-net-worth individuals who value contemporary art, design, craftsmanship, meaningful travel, and understated luxury
  • is confident selling across Womenswear, Menswear, Accessories, and Homeware
  • demonstrates high emotional intelligence and discretion, tailoring their approach to suit each client
  • can communicate the OYUNA brand story with clarity and conviction — making each interaction feel purposeful and personal
  • is hands-on, adaptable, and unentitled — ready to thrive in a lean, entrepreneurial team where no task is too small and no challenge too big
  • is comfortable supporting boutique-based brand activations and private events to build client engagement and community
  • uses client feedback and sales insights to refine outreach, service and product focus.

Desirable Experience/Profile
The following would also be valued but are not essential:

  • proven experience converting both in-store and online interactions into meaningful, repeat sales
  • familiarity with Shopify
  • familiarity with using a CRM platform for customer outreach and relationship-building
  • availability to work a Tuesday–Saturday schedule.