shipping & returns

orders are processed within 1-2 working days of receipt

delivery times:

• UK 1-2 working days
• EU 1-5 working days
• USA 1-5 working days
• Rest of World 1-7 working days

how much does delivery cost?

we offer free shipping around the world via DHL standard delivery, though regretfully we cannot currently ship to the Russian Federation, due to restrictions placed by our couriers - we apologise for any inconvenience caused.

will I pay duties & taxes on my order?

• UK orders are inclusive of VAT.
• full price orders delivered to EU and USA are delivered duties paid (DDP) - this means that the prices are inclusive of all duties and customs charges.
• orders to the rest of the world are delivered at place (DAP) - this means that the recipient could be liable for any import duties, customs and local sales taxes, which may have to be paid prior to delivery.

returns

how do I return my order?

• we offer free returns on any products ordered from oyuna.com.
• currently we do not offer locker drop-offs and all orders need to be mailed back to us at OYUNA Returns, 89 Golborne Road, London, W10 5NL.
• we are happy to refund or exchange any unused products sent back to us within 14 working days of delivery, provided they are in original condition, unworn, unwashed, and with all the labels attached.
• it is not necessary to return the product to us in its original box.
• we do not accept returns or issue refunds on any custom, personalised or pre-order products.
• please contact care@oyuna.com to begin the returns process.

when will I receive my refund?

• your refund will be credited back to the original payment method - you will be notified via email as soon as your return has been received and processed.
• please allow up to 5-10 working days for funds to clear into your account.
• we are unable to refund any duties and taxes that may have been incurred in outbound shipping.
• we do not accept returns or issue refunds on any custom, personalised or pre-order products.

feel free to make use of our online support chat, call, or email us at care@oyuna.com at any time, we are happy to assist with any queries you may have.