OYUNA offers complimentary delivery on orders over £200.

All orders are processed and dispatched from the OYUNA head office in London within 24 business hours.

UK £10 Free over £200
EU £12
US £28
Rest Of World £34

DELIVERY TIMES

UK 1-2 Working days 

EUROPE 1-5 Working days
USA 1-5 Working days

Rest of World 1-7 Working days

 

 

We offer the opportunity to return products ordered from OYUNA.COM.

You have 14 days from the day of receipt to return any unused items and receive a refund.

All returns should be unworn and be sent back with tags attached.

Please return your order via courier or registered mail with the original shipping materials and original shipping invoice included.

Contact care@oyuna.com to start the returns process.

REFUNDS

Your refund will be credited back to the original payment card and we will notify you as soon as your return has been received and processed.

Kindly allow up to 5 working days for funds to clear in your account, depending on your card issuer.

Please note that we are unable to refund original shipping charges or any duties and taxes.

Fast delivery

We ship internationally using DHL package delivery and express mail service

14-days return

We are happy to refund or exchange any purchases sent back to us within 14 working days of delivery

Online support

Chat, call or email at any time, we are here to help

FAQ

We Are Actively Shipping! How?

Rest assured, we have found a way to stay open for you. Our amazing logistics manager, Oya, lives around the corner from our warehouse. She is able to safely pop in on a daily basis to send out your orders.

How can we help you?

Our dedicated e-commerce manager is here on-line to help you with your questions - please get in touch, we'd love to be of assistance.

Customers in the UK, EU and United States

All full price orders delivered to the UK, USA and EU are delivered duties paid (DDP). This means that the prices are inclusive of all duties / customs charges.

We do not offer DDP on any EU or US orders from our Archive Collection.

Customers outside of the EU

All items are delivered duties unpaid (DDU). This means that recipients could be liable for any import duties, customs and local sales taxes, which may have to be paid before completion of delivery.

We offer shipping around the world via UPS standard delivery, though regretfully cannot currently ship to the Russian Federation, due to restrictions placed by our couriers. We apologise for any inconvenience caused.

Delivery Times

UK 1-2 working days

Europe 1-5 working days

USA 1-5 working days

Rest Of World 1-7 working days

If you have any specific questions regarding shipments and deliveries, or you would like to upgrade your shipping to receive your order more quickly please feel free to Email us.

Returns

We are happy to refund or exchange any purchases sent back to us within 14 working days of delivery (please keep proof of shipment). All returns must be sent via courier or registered mail with the original shipping materials and original shipping invoice included. Only unused products in their original condition will be refunded. We will refund the paid amount with the exception of any shipping charges that may have been applied to your order (listed separately on your invoice). We are unable to refund any shipping fees incurred for the return itself.

In order to return a purchase, please contact care@oyuna.com within 14 days of your purchase.

Please send returns to:

OYUNA Returns, 89 Golborne Road, London W10 5NL, United Kingdom, Tel: +44 (0)20 71839301

Please ensure that all goods are clearly marked as Returns. For returns from outside the UK and EU please mark your shipment as ‘British Returned Goods’ on any customs or postal forms.

Please note that goods returned to us in a used or damaged state will be returned to customers at their own cost.

OYUNA does not accept returns or issue refunds on any custom, personalised or pre-order products.

+44 (0)20 7183 9303

89 Golborne Road, London, W10 5NL