We offer the opportunity to return any products ordered from OYUNA.COM.

You have 14 days from the day of receipt to return any unused items and receive a refund.

All items must be unworn and returned with tags attached. Please return your order via courier or recorded delivery with the original shipping materials and original shipping invoice.

Please contact to begin the returns process.



OYUNA Returns, 89 Golborne Road, London W10 5NL, United Kingdom.

Please ensure that all goods are clearly marked as Returns.

For returns from outside the UK and EU please mark your shipment as ‘British Returned Goods’ on any customs or postal forms.



Your refund will be credited back to the original payment card. You will be notified via email as soon as your return has been received and processed.

Kindly allow up to 5 working days for funds to clear in your account.

Please note that we are unable to refund original shipping charges or any duties and taxes.


OYUNA does not accept returns or issue refunds on any custom, personalised or pre-order products.