We gift wrap every order!
The supremely soft cashmere of Mongolia has been a part of nomadic life for centuries. We combine cashmere from those very same lands with a directional design approach to create products we hope will stay with you for a very long time. To give your cashmere the longest possible life, we recommend you follow this simple guide for long-lasting luxury.
Try to let your cashmere air and relax after use, avoiding direct sunlight. Refer to the individual care label, but generally we advise that all woven items and substantial knitted items should be dry cleaned. Smaller knitted items can be hand washed in lukewarm water (30° or less) with cashmere or wool shampoo; follow the instructions on the bottle for the ratio of water to shampoo, and do not use fabric softener as it will stiffen the fibres. Gently wash the item, and do not rub or wring. Rinse well, and gently squeeze or press the water out. Lay flat on a towel at room temperature to dry, shape while wet. If needed, gently iron using a cool setting with a damp cloth, or steam on the iron’s wool setting.
Cashmere is a natural fibre and therefore pilling will occur over time as with any soft natural fibre. It is a natural process and does not indicate poor quality. Remember to de-pill your cashmere garment before washing it. We recommend that you use a battery operated de-fuzzer.
Cashmere can attract moths. Before storing for long periods of time, ensure that the piece has been washed. Moths are particularly attracted to body oils, hair, stains and food particles. Store your garments in a cotton bag that closes with zippers, as this will allow it to breathe. Wash your wardrobe often, and use anti moths products such as cedar bags when storing your garments and replace them often.If you already have moths or discover moths, remove the cashmere and deep clean your wardrobe or cupboard thoroughly. Then freeze the cashmere for a day or overnight. This will kill any moths or moth larvae. You can then defrost and dry clean your cashmere properly. If the problem persists, you may need to turn to fumigation. There are plenty of companies who offer this service at fairly short notice.
We ship internationally using DHL package delivery and express mail service
We are happy to refund or exchange any purchases sent back to us within 14 working days of delivery
Chat, call or email at any time, we are here to help
Rest assured, we have found a way to stay open for you. Our amazing logistics manager, Oya, lives around the corner from our warehouse. She is able to safely pop in on a daily basis to send out your orders.
Our dedicated e-commerce manager is here on-line to help you with your questions - please get in touch, we'd love to be of assistance.
All full price orders delivered duties paid (DDP). This means that the prices are inclusive of all duties / customs charges. We do not offer DDP on any EU or US orders from our Archive Collection.
All items delivered duties unpaid (DDU). This means that recipients could be liable for any import duties, customs and local sales taxes, which may have to be paid before completion of delivery.
We offer shipping around the world via UPS standard delivery, though regretfully cannot currently ship to the Russian Federation, due to restrictions placed on us by our couriers. We apologise for any inconvenience caused.We offer automatic free shipping on all orders above £200. For orders below £200 the following shipping charges apply:
UK - £10Europe - £12USA - £28Rest of World - £34
UK - 1-2 working daysEurope - 1-5 working days
USA - 1-5 working daysRest Of World - 1-7 working days
If you have any specific questions regarding shipments and deliveries, or you would like to upgrade your shipping to receive your order more quickly please feel free to Email us.
We are happy to refund or exchange any purchases sent back to us within 14 working days of delivery (please keep proof of shipment). All returns must be sent via courier or registered mail with the original shipping materials and original shipping invoice included. Only unused products in their original condition will be refunded. We will refund the paid amount with the exception of any shipping charges that may have been applied to your order (listed separately on your invoice). We are unable to refund any shipping fees incurred for the return itself.
In order to return a purchase, please contact email@example.com within 14 days of your purchase.
Please send returns to:
OYUNA Returns, 89 Golborne Road, London W10 5NL, United Kingdom, Tel: +44 (0)20 71839301
Please ensure that all goods are clearly marked as Returns. For returns from outside the UK and EU please mark your shipment as ‘British Returned Goods’ on any customs or postal forms.
Please note that goods returned to us in a used or damaged state will be returned to customers at their own cost.
+44 (0)20 7183 9303
89 Golborne Road, London, W10 5NL
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